Privacy Policy
This policy explains how Xây kênh AI - MKT Software collects, uses, and protects information when you use the website, web application, rendering engine, and posting features.
How Xây kênh AI - MKT Software handles your data
xaykenhai.com ("Xây kênh AI - MKT Software", "we", "us", or "our") collects, uses, discloses, and protects information when you use the xaykenhai.com website, web application, and services, including AI video creation, storyboard generation, AI image generation, rendering, storage, and publishing/posting features.
Information We Collect
- Account and profile information such as your name, email address, login credentials, support messages, billing records, and service subscription history.
- Content you upload or generate within the Services, including scripts, source materials, prompts, uploaded media, storyboards, subtitles, generated assets, rendered videos, and publishing settings.
- Technical and usage data such as usage activity, credits consumed, rendering history, posting actions, IP address, browser and device information, access times, cookies, and similar technologies used for authentication, analytics, reliability, and product improvement.
- Connected platform information. When you connect Facebook, Instagram, TikTok, YouTube, or other social media platforms, we receive authorization tokens, basic profile/account details, and permissions required to perform the actions you request. For connected Meta accounts, this may include Facebook page/user identifiers, profile names, profile pictures, and permissions needed to post content or manage connections.
How We Use Information
- Operate, maintain, secure, and improve the Xây kênh AI - MKT Software application.
- Authenticate users and secure account access.
- Process subscriptions, credit balances, and billing transactions.
- Generate storyboards, render images/videos, store content, and publish content.
- Respond to support requests, prevent fraud or abuse, and comply with legal obligations.
Information Sharing and Third Parties
Payment processing is securely handled directly by Stripe, and we do not store full payment card details on our servers.
We do not sell user personal data. We may share information with partner service providers, connected platforms you explicitly authorize, law enforcement when required, or as part of a merger, acquisition, or sale of company assets.
When using AI features, cloud storage, rendering services, sending emails, receiving notifications, or posting to social media, relevant information is only shared with infrastructure providers necessary to perform the requested task.
We may use anonymized operational signals or aggregated data to improve product quality and reliability, but we never use access tokens or private social login details for AI training purposes.
Retention, Rights, and Data Deletion
We retain account records, projects, billing, and operational data for as long as necessary to provide stable Services, run rendering/publishing workflows, resolve disputes, maintain system security, and comply with legal requirements.
Upon account deletion, we delete or anonymize personal data within a reasonable timeframe according to our standard processes, except for emergency backup recovery, fraud prevention, or legally mandated record retention.
Depending on your location, you may have rights to access, correct, export, object to certain processing activities, or request deletion of your personal data.
To request account deletion, personal data deletion, or deletion of integration data associated with Facebook Login or other connected Meta platforms, please send an email to support@xaykenhai.com from your registered email address, specifying the details of the account or connection to be removed.
Security, Children, and International Transfers
We implement reasonable administrative, technical, and organizational measures to safeguard your information; however, no internet transmission or storage system can guarantee 100% absolute security.
Xây kênh AI - MKT Software is not intended for children under 13 (or the minimum legal age in your jurisdiction), and we do not knowingly collect personal data from children.
Your information may be processed in countries outside your jurisdiction, including Vietnam, the United States, and Singapore, using appropriate data transfer mechanisms.
We may update this Privacy Policy from time to time by posting the revised version directly on this page and updating the last modified date above.
Contact
If you have any questions about this Privacy Policy or requests regarding your data rights, please contact us directly via email: support@xaykenhai.com.